How can we help?
Short answers to the questions people ask most. If yours isn't here, write to us. We read every message.
Why doesn't the app record my prayers?
In Rafaah, prayer anchors the day; it isn't a task to tick off. The app reminds you on time, and your prayer stays between you and your Lord. Your habits sit before and after it.
Prayer times differ a little from my mosque
Times are calculated on your phone with the method most used in your country. In the app's prayer settings you can change the calculation method and adjust each prayer by minutes to match your mosque.
Reminders don't arrive on time
Some Android phones stop apps to save battery. Try these three:
- Allow notifications for Rafaah in your phone's settings.
- Allow "Alarms and reminders" if the app asks for it.
- Set the app's battery use to "Unrestricted".
If it still happens, write to us with your phone model and Android version.
How do I move my habits to a new phone?
In Settings → Backup, export an encrypted backup file, keep it wherever you like, then import it on the new phone with the same passphrase. Your data never passes through us, so we can't move it for you.
How do I cancel my subscription?
Subscriptions are managed in Google Play: open the Play Store, tap your profile picture, then "Payments & subscriptions", then "Subscriptions", and choose Rafaah. Uninstalling the app alone doesn't cancel it.
I subscribed, but my new phone doesn't show it
Check that the phone uses the same Google Play account you subscribed with. If it still doesn't show, write to us with the support ID from Settings → About.
Is Rafaah on iPhone?
Not yet. The iPhone version follows Android, before Ramadan, God willing. Its launch email goes out through the newsletter.
How do I delete my data?
Your data is on your phone: delete it in Settings → Delete all data, or by uninstalling the app. If you're in a family circle, follow the steps to delete your circle account.